If you tell me how you get your feeling of importance, I’ll tell you what you are.
When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity. Bitter
IN A NUTSHELL SIX WAYS TO MAKE PEOPLE LIKE YOU PRINCIPLE 1 Become genuinely interested in other people. PRINCIPLE 2 Smile. PRINCIPLE 3 Remember that a person’s name is to that person the sweetest and most important sound in any language. PRINCIPLE 4 Be a good listener. Encourage others to talk about themselves. PRINCIPLE 5 Talk in terms of the other person’s interests. PRINCIPLE 6 Make the other person feel important-and do it sincerely.
Any fool can criticize, condemn and complain-and most fools do.
John Wanamaker, founder of the American stores that bear his name, once confessed: ‘I learned thirty years ago that it is foolish to scold. I have enough trouble overcoming my own limitations without fretting over the fact that God has not seen fit to distribute evenly the gift of intelligence.
I have quit telling people they are wrong. And I find that it pays.
You deserve very little credit for being what you are-and remember, the people who come to you irritated, bigoted, unreasoning, deserve very little discredit for being what they are. Feel sorry for the poor devils. Pity them. Sympathize with them. Say to yourself: “There, but for the grace of God, go I.
Don’t do the natural thing, the impulsive thing. That is usually wrong.
Develop success from failures. Discouragement and failure are two of the surest stepping stones to success.
There is nothing else that so kills the ambitions of a person as criticisms from superiors.