Credibility isn’t just content expertise. It’s content expertise plus “presence,
Quotes from David H. Maister
It ain’t what you do, it’s the way that you do it: That’s what gets results.
Credibility isn’t just content expertise. It’s content expertise plus “presence,
It is ironic that a business in which the serving of clients depends so heavily on interpersonal psychology should be peopled with those who believe in the exclusive power of technical mastery. And
Fig. 8.1. The Trust Equation Fig. 8.2. Trust Realms The
There are dangers in this model of succumbing to “committee-itis.